free delivery on orders over £20
trusted supplier

Delivery & Returns

Click & Collect Service

If you're within collection distance from Yate area (BS37) and would like your product the same day, why not use our Free Click & Collect service!  In most cases your order will be available to collect within the hour! * 

What do I need to bring?

Please bring a copy of your order confirmation email (or your order number) and an appropriate form of identification, such as a Driving Licence, Debit/Credit Card or a Utility Bill.

Can somebody else collect my shopping for me?

Yes, please ensure that they bring the order confirmation email and order number. Please also contact us to let us know that you have authorised this, either by email or telephone. Unfortunately, without this we will not be able to give you your order to the person attempting collection.

How long are parcels kept?

All parcels are kept in our warehouse Click & Collect area for up to 28 days.  After which you will be contacted to arrange postal delivery of your goods.  

What happens if something I have ordered is not available?

On the rare occasion that any of the items that you have ordered aren?t available, you will be contacted prior to your collection.  You will be offered an alternative product, refund or the option to put the item on back-order for later collection/delivery. 

* During busy periods your item may take up to 3 hours to be available to collect.  Please refer to our opening times to avoid disappointment. 

Click & Collect Service

Click & Collect is available when ordering online for UK customers. On checking out, you will need to select "Click & Collect - Yate FREE" as your delivery option. You can then collect from our Yate Office. ?An email will be sent to you to let you know when your order is ready for collection from our warehouse.

UK Delivery (includes Highlands and Offshore*)

We offer a FREE UK standard delivery service for all orders of ?20 or over. Standard delivery is usually delivered within 3-5 working days. 

The postal charge for orders less than ?20 is ?1.95

* Large items will incur an out of area charge as they have to be sent via courier. See Out of Area below.

UK Express Delivery

In need of your delivery fast? ?

We offer a next day express service, using RoyalMail?s special delivery next day guaranteed before 1pm service.

Our Express Delivery is ?4.99 for orders over ?20* (*This price is for UK Mainland only and does not apply to various different locations in certain areas - please see terms and conditions and out of area options for details). We use RoyalMail for the majority of our Express delivery orders. In some cases, we may use a different courier due to where you are based or the shape/size of the item you have ordered.

Orders for multiple numbers of an item may take longer to assemble and may not therefore be eligible for express delivery. If the case arises and your item is out of stock, you will be contacted and informed. 

Out of Area

We deliver to most postal areas in the Scottish Highlands and Offshore, but unfortunately due to certain geographical locations our carrier restricts our service by charging a postal fee of ?14.99

AB37 Moray IV14 Highland IV48 Highland

AB38 Moray IV15 Highland IV49 Highland 

AB44 Aberdeenshire IV16 Highland IV50 Highland 

AB45 Aberdeenshire IV17 Highland IV51 Highland 

AB53 Aberdeenshire IV18 Highland IV52 Highland 

AB54 Aberdeenshire IV19 Highland IV53 Highland 

AB55 Aberdeenshire IV20 Highland IV54 Highland 

AB56 Aberdeenshire IV21 Highland IV55 Highland 

CA18 Cumbria IV22 Highland IV56 Highland 

CA19 Cumbria IV23 Highland IV7 Highland 

CA20 Cumbria IV24 Highland IV9 Highland 

CA21 Cumbria IV25 Highland IV10 Highland 

CA22 Cumbria IV26 Highland IV11 Highland 

CA23 Cumbria IV27 Highland IV12 Highland 

CA24 Cumbria IV28 Highland KA27 Ayrshire 

CA25 Cumbria IV30 Moray KA28 Ayrshire 

CA26 Cumbria? IV31 Moray KA29 Ayrshire 

CA27 Cumbria IV32 Moray LA15 Cumbria 

HS1 Western Isles IV36 Moray LA16 Cumbria 

HS2 Western Isles IV40Highland LA17 Cumbria 

HS3 Western Isles IV41 Highland LA18 Cumbria 

HS4 Western Isles IV42 Highland LA19 Cumbria 

HS5 Western Isles IV43 Highland LA20 Cumbria 

HS6 Western Isles IV44 Highland LA21 Cumbria 

HS7 Western Isles IV45 Highland LA22 Cumbria 

HS8 Western Isles IV46 Highland LA23 Cumbria 

HS9 Western Isles IV47 Highland PA20 Argyll and Bute 

PA21 Argyll and Bute PA49 Argyll and Bute PA86 Argyll and Bute 

PA22 Argyll and Bute PA60 Paisley?? PA87 Argyll and Bute 

PA23 Argyll and Bute PA61 Paisley PA88 Argyll and Bute 

PA24 Argyll and Bute PA62 Paisley PH17 Perth and Kinross 

PA25 Argyll and Bute PA63 Isle of Mull PH18 Perth and Kinross 

PA26 Argyll and Bute PA64 Isle of Mull PH19 Perth and Kinross 

PA27 Argyll and Bute PA65 Argyll and Bute PH20 Perth and Kinross 

PA28 Argyll and Bute PA66 Isle of Mule PH21 Highland 

PA29 Argyll and Bute PA67 Paisley PH22 Highland 

PA30 Argyll and Bute PA68 Paisley PH23 Highland 

PA31 Argyll and Bute PA69 Isle of Mull PH24 Highland 

PA32 Argyll and Bute PA70 Argyll and Bute PH25 Highland 

PA34 Argyll and Bute PA71 Paisley PH30 Perth 

PA35 Argyll and Bute PA73 Paisley PH31 Highland 

PA36 Argyll and Bute PA74 Isle of Mule PH32 Highland 

PA37 Argyll and Bute PA75 Paisley PH33 Perth 

PA38 Argyll and Bute PA76 Argyll and Bute PH34 Highland 

PA42 Argyll and Bute PA78 Argyll and Bute PH35 Highland 

PA43 Argyll and Bute PA80 Argyll and Bute PH36 Perth 

PA44 Argyll and Bute PA81 Argyll and Bute PH37 Perth 

PA45 Argyll and Bute PA82 Argyll and Bute PH38 Highland 

PA46 Argyll and Bute PA83 Argyll and Bute PH39 Highland 

PA47 Argyll and Bute PA84 Argyll and Bute PH40 Highland 

PA48 Argyll and Bute PA85 Argyll and Bute PH41 Highland 

British Forces Post Office - BFPO

Unfortunately parcels despatched to forces personnel serving overseas (British Forces Post Office/BFPO) can only be sent using our standard service.

Shipping Overseas & Zone Charges

Our delivery rates are based on which zone you may be located in. Your order will be sent via DPD or Royal Mail Airsure, depending on the size and weight of the parcel.

Zone 1 Delivery Charge - ?11.99






Netherlands (Holland)

Republic of Ireland

Zone 2 Delivery Charge - ?16.99



Zone 3 Delivery Charge - ?21.99

Czech Republic



Zone 4 Delivery Charge - ?25.99








Zone 5 Delivery Charge - ?42.99





Zone 6 Delivery Charge - ?64.99


Zone 7 Delivery Charge - ?74.99






Terms of Shipping

Shipping and handling charges refers to one transaction. Special deliveries must be signed for and you should keep your receipt.

If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.

Upon receipt of your order you may be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time, please sign for the parcel as "UNCHECKED". Failure to do so may affect any claims that you make thereafter.

Prices displayed above and countries listed may change without notice. In the unlikely event that our courier was to charge more than expected we would pass on the costs but first explain the extra charges to complete your order and to confirm if you would like to continue.