Refund Policy

Any refund made to the customer will take into account any discounts given at the time of purchase.

RETURNED ITEMS
If a customer considers an item to be faulty they must first contact us to discuss the problem. Many situations can be sorted out before an item is returned saving time, expense and frustration.

Items must not be returned without first contacting our customer service department and obtaining a returns number and an address for the return to be sent to. This saves time and ensures the returned package is recorded and posted to the correct address. All items returned, including their packaging, must be in as sold, resalable condition.

CANCELLED ORDERS
Cancelled orders can mean cancelled by the customer. Cancelled orders may also be an order cancelled by Card Craft UK, an example would be a customer not in the Royal Mail postal areas of the UK
NOTE: we do not post UK outside the Royal Mail postal areas of the UK other than BFPO areas. None UK customers should read the section called None UK Customers' in the lower left hand menu for help with ordering from outside this country.

Orders can only be cancelled within the statutory period as set by law.

Orders cancelled before shipping can be refunded in full. Orders cancelled after shipping but within the period set by law will be refunded less the cost of shipping the items to the customer provided it is returned in as sold, resalable condition. See also Refunds for unwanted items below

FAULTY ITEMS ON ARRIVAL
If an item is found to be faulty on arrival or damaged in transit the customer should contact customer services by telephone or by email and request a returns number and the address to return the item or package to.

FAULTY ITEMS AFTER DELIVERY
If a customer considers an item to be faulty they must first contact our customer care department to discuss the problem. Many situations can be sorted out before an item is returned saving time, expense and frustration.

Items must not be returned without obtaining a returns number and an address for the return to be sent to.

The returned item will be checked and tested and if found to be faulty a replacement will be provided. If a replacement for a faulty item cannot be provided a full refund will be made using the initial method of payment within 7 days.

The customer shall pay the cost of returning any item; if an item is found to be faulty the customer will be credited for the postal costs incurred at the time of dispatch.

REFUNDS FOR UNWANTED ITEMS
If an item is returned due to a customer changing their mind, it can only be accepted if a returns number has been obtained first and it is within the period set by law.

Refunds for cancelled orders will be subject to the cost of any packaging and postal costs when the parcel was initially posted plus an administration charge of 10%, the minimum charge to cover administration and bank charges will be 5 GBP plus Vat.

Customers should obtain Proof of posting for any item returned.

ITEMS UNDER GUARANTEE
If an item is under guarantee it may have to be returned to CardCraft-Uk or it may have to be returned to the supplier of the Guarantee customers will be infirmed of this when they telephone customer service to discuss the fault and to obtain a returns number and an address to return the item to.

The item will be checked to consider if faulty or the nature of the fault. The guarantee provider will decide whether an item is repairable or whether to provide a new item.