We at Card Craft UK are dedicated to bringing you quality items at affordable prices.

We also believe customers should be able to see the cost of their items and the cost of postage prior to entering a secure area to make payment. We therefore list the price of the product and our Low Cost P&P with every item in our shop so that you can see exactly how much each item costs.

100% of our listings are now FREE P&P.

DELIVERY
Parcels to a value of £34 are posted using Royal Mail First Class postal service. Small items totalling over £32 in value may be posted in separate parcels up to the £34 value. (This is the value set by Royal Mail)

Parcels over £34 in value will be posted using Royal Mail standard parcel service or the most economical method provided by the Royal Mail postal service. A receipt of posting is received for every item posted and Royal Mail terms and conditons apply for all items posted.

We endeavour to post every item purchased from stock within 2 working days of receipt of payment, (excluding weekends and Bank Holidays)

All items posted by Royal Mail are posted under Royal Mail Terms and conditions which are included in the contract for every purchase made and the customer is deemed to have accepted them when making a purchase. The terms and conditions are no different to those when a customer posts an item themself. Royal Mail Terms and conditions can be found at www.royalmail.com if you require any further information please do not hesitate to contact us.

For none courier items, eg packets not parcels, we will post to mainland UK and offshore islands within the Royal Mail postal areas. These include Northern Ireland, Guernsey and Jersey.

Larger items, machines and orders over 4kg in weight are delivered by courier and may incurr an extra charge especially those off mainland Uk and those in more distant locations in the Uk, please contact us if you require more information.

OUT OF STOCK
Although we do our best to keep every item listed in our shop in stock, it is inevitable due to demand on certain items and certain times of year that some products will sell out faster than anticipated. When this happens the following applies.

We will write to customers to inform them if any items are out of stock. If the item is from a UK supplier we can get new stock in within 7 days, we will therefore post the in stock items and forward the out of stock items as soon as they are received. If the item out of stock is from an overseas supplier, Stampabilites or others, this may take a little longer subject to the time of month your items were purchased. Customers will be notified in writing which item(s) are out of stock, when we expect delivery of new stock. A customer can request a refund for the out of stock item(s) if the period from placing an order to despatch is greater than 21 days.

RETURNING GOODS
Items that are faulty or damaged at the time of delivery can be returned to us for replacement. The customer must telephone our Customer Service Department on 01524 848833 within 24 hours of receipt of goods to request a returns number.

Customer, for their own benefit, should receive a Receipt of Posting for any item returned.

CANCELLATION OF AN ORDER
Should in the unlikely event a customer choose to cancel an order after payment has been made the following will apply. The order will be cancelled and the customer will receive a refund for the total amount less the cost of bank charges, credit/debit card charges and any packaging costs if the iems have been packaged ready to post. Minimum charge 5 GBP plus Vat.

MISSING ITEM CLAIMS
Should an order not arrive in a reasonable time customers must inform us. If an item is not received within the period set by the postal service the customer must then inform us in writing (postal/email) we will on receipt of the declaration that a parcel/item/order has not been received resend the item(s) or if they are out of stock we will refund the amount for the missing item(s). All claims must be made within 30 days of the date of posting.

REFUNDS
Any refund made to the customer will take into account any discounts given at the time of purchase. It will be the customers responsibilty to cover the cost of postage to return items. All refunds where applicable will be paid by cheque and will be posted to the customer using Royal Mail postal service. Refunds for cancelled orders will be subject to the cost of any packaging and postal costs plus a 10% admin charge. All refunds where applicable will be paid by cheque and will be posted to the customer using Royal Mail postal service.

If an item is found to be faulty on arrival or damaged in transit the customer should contact customer services for a returns number. The returned item will be checked and tested and if found to be faulty a replacement will be provided. If a replacement cannot be provided a full cheque refund will be posted to the customer.