Dear Sandra and Paul,
Very belatedly, I wanted to send you my warmest thanks for processing the Cuttlebug order for my brother's 50th birthday. You were so kind to make sure my order got to him for his special birthday and I know he was thrilled with his gift.
It is unusual nowadays to find companies who deal with their clients' orders in such a personal fashion and I really do appreciate your excellent customer service.
Many thanks once again